Faktor-Faktor yang Mempengaruhi Kualitas Konstruksi Rumah Menengah dan Mewah di Surabaya

  • Ambrosius Mintardjo Universitas Kristen Petra
Keywords: Quality, Construction, Landed-House


The quality factor is considered when people will buy a house. People are willing to pay more for good quality house, as it will have high value to resell. Hence, it is important to realize quality factor in construction. The respondent answered how was the house construction quality in Surabaya and factors affecting it. The result of this research found 8 expected factors that affects the middle and high-end landed house construction quality in Surabaya. These factors were budget allocation for quality management and occupational health and safety, comprehensive review to the architecture and structure design, supplier management, process management, human resource management, written working standard, customer satisfaction oriented, and proper construction specification and drawing. Out of 8 factor, there was only 1 factor that affects the most, it was proper construction specification and drawing. This research also found there was a difference in factors affecting middle & high-end landed house construction quality in Surabaya.


Abdel-Salam, H. M.E. and Gad, M. (2009). Cost of quality in Dubai: an analytical case study of residential construction projects. International Journal of Project Management, Vol. 27, pp: 501-511.
Arditi, D. and Gunaydin, H.M. (1997). Total quality management in the construction process. International Journal of Project Management, Vol. 15 No. 4, pp: 235-243.
Baird, K., Jia Hu, Kristal, & Reeve, Robert. (2011). The relationships between organizational culture, total quality management practices and operational performance. International Journal of Operations & Production Management, Vol. 31 Issue: 7, pp: 789-814.
Bhimaraya A. Metri. (2005). TQM critical success factors for construction firm. Management Magazine, Vol. 10 No. 2, pp: 61-77.
Darling, John R. (1992). Total quality management: the key role of leadership strategies. Leadership & Organization Development Journal, Vol. 13 Issue: 4, pp: 3-7.
Harrington, H. James, Frank Voehl, & Hal Wiggin. (2012). Applying TQM to the construction industry. The TQM Journal, Vol. 24 Issue: 4, pp.352-362.
Joseph T.L. Ooi, Thao T.T. le, Nai-Jia Lee. (2014). The impact of construction quality on house prices. Singapore : Journal of Housing Economics, Vol. 26, pp: 126–138.
Jraisat, Luai E. & Sawalha, Ihab H. (2013) Quality control and supply chain management : a contextual perspective and a case study. Supply Chain Management : An International Journal, Vol. 18 Issue: 2, pp.194-207.
Jraisat, Luai, Lana Jreisat, Christine Hattar. (2016). Quality in construction management: an exploratory study. International Journal of Quality & Reliability Management, Vol. 33 Issue : 7, pp: 920-941.
Kam Shadan, P.E. & Gannet Fleming, Inc. (2012). Construction Project Management Handbook. FTA Report No. 0015, Federal Transit Administration.
Lam, K.C., Wang, D., and Lam, M.C.K. (2008). The TQM journey of Hong Kong building contractors: from a self-assessment perspective. TQM Magazine, Vol. 20 No. 6, pp: 556-569.
Low Sui Pheng & Jasmine Ann Teo. (2004). Implementing total quality management in construction firms. Journal of Management in Engineering. Vol. 20, pp. 8-15.
Motwani, Jaideep. (2001). Critical factors and performance measures of TQM. The TQM Magazine, Vol. 13 Issue: 4, pp.292-300.
Nixon, Phil, Harrington, Megan, & Parker, David. (2012). Leadership performance is significant to project success or failure: a critical analysis. International Journal of Productivity and Performance Management, Vol. 61 No. 2, pp: 204-216.
Pheng, L. and Hong, S. (2005). Strategic quality management for the construction industry. TQM Magazine, Vol. 17 No. 1, pp: 35-53.
Primananda, Agustinus. (2010). Faktor-faktor yang mempengaruhi konsumen dalam membeli rumah. Semarang, Universitas Diponegoro.
Rateb J. Sweis, Rifat O. Shanak, Amjad Abu El Samen, and Taghrid Suifan. (2014). Factors affecting quality in the Jordanian housing sector. International Journal of Housing Markets and Analysis, Vol. 7, Iss 2, pp: 175-188.
Santos, A., Formoso, C. and Tookey, Z. (2002). Expanding the meaning of standardization within construction process. The TQM Magazine, Vol. 14 No. 1, pp: 25-33.
Turk, A.M. (2006). ISO 9000 in construction: an examination of its application in Turkey. Turkey : Building and Environment, Vol. 41, pp: 501–511.
Wanberg, J., Harper, C., Hallowell, M. R., and Rajendran, S. (2013). Relationship between construction safety and quality performance. J. Constr. Eng. Manage., Vol. 139 No. 9, pp: 401-411.