KEPUASAN PENGHUNI APARTEMEN DI SURABAYA TERHADAP RESPON MANAJEMEN DALAM MENANGANI KERUSAKAN BANGUNAN
DOI:
https://doi.org/10.9744/duts.8.1.17-34Keywords:
apartemen, kerusakan bangunan, manajemen property, kepuasan penghuniAbstract
Pembangunan apartemen merupakan solusi yang baik untuk memenuhi kebutuhan tempat tinggal di Surabaya di mana lahan semakin sempit dan semakin mahal. Namun, seiring berjalannya waktu kerusakan apartemen merupakan hal yang pasti terjadi dan harus ditangani untuk bisa menjaga kepuasan dari penghuni apartemen. Penelitian ini meneliti kepuasan penghuni terhadap respon manajemen dalam menangani kerusakan yang terjadi pada apartemen. Kerusakan yang dianalisa adalah kerusakan struktural, non struktural di dalam dan di luar unit apartemen. Data diperoleh melalui kuisioner pada penghuni apartemen di Surabaya sejumlah 100 responden, data diolah dan diuji menggunakan analisa Partial Least Square. Hasil uji menampilkan kerusakan non struktural apartemen memberi pengaruh yang signifikan terhadap respon manajemen properti. Sedangkan kerusakan struktural dan kerusakan di luar unit apartemen tidak memberi pengaruh. Respon manajemen properti juga memberi dampak yang signifikan terhadap kepuasan penghuni bangunan. Nilai prediktif Q2 menyatakan data pada model mampu menjelaskan sebesar 55.7 % dan sisanya 44.3% adalah variabel lain yang perlu diteliti lebih lanjut.
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Sweis, G. J., Imam, R. M., Kassab, G. M., & Sweis, R. (2013). Customer satisfaction in apartment buildings: The case of Jordan. Life Science Journal, 10, 237–245.
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Waziri, B. S. (2016). Design and construction defects influencing residential building maintenance in Nigeria. Jordan Journal of Civil Engineering, 10(3), 313–323. https://doi.org/10.14525/JJCE.10.3.3605
Assaf, S., Al‐Hammad, A., & Al‐Shihah, M. (2007). The effect of faulty construction on building maintenance. Building Research & Information, 23(3), 175–181. https://doi.org/10.1080/09613219508727452
Au-Yong, C. P., Ali, A. S., & Chua, S. J. L. (2018). A literature review of routine maintenance in high-rise residential buildings. Journal of Facilities Management. https://doi.org/http://dx.doi.org/10.1108/MRR-09-2015-0216
Baba, M., Sapri, M., Abdullah, S., Uche, G., & Aliagha, G. (2015). Framework of stratified residential property management services, (August). https://doi.org/10.11113/jt.v75.5273
Bakri, N. N. O., & Mydin, M. A. O. (2014). General building defects : causes , symptoms and remedial work. European Journal of Technology and Design, 3(March). https://doi.org/10.13187/ejtd.2014.3.4
British Standards Institution. (2010). BSI standards publication maintenance — Maintenance terminology, 36. https://doi.org/10.1007/s00168-003-0173-6
Chong, W., Asce, M., & Low, S. (2005). Assessment of defects at construction and occupancy stages, (November), 283–289.
Chua, S. J. L., Zubbir, N. B., Ali, A. S., & Au-Yong, C. P. (2018). Maintenance of high-rise residential buildings. International Journal of Building Pathology and Adaptation, 36(2), 137–151. https://doi.org/10.1108/IJBPA-09-2017-0038
Colliers International Indonesia. (2013). Surabaya real estate, Research & Forecast Report.
Colliers International Indonesia. (2017). Colliers half year Surabaya apartment H1.
Colliers International Indonesia. (2018). Colliers quarterly Surabaya apartment H1. Colliers International Indonesia.
de Silva, N., Ranasinghe, M., & de Silva, C. R. (2012). Risk factors affecting building maintenance under tropical conditions. Journal of Financial Management of Property and Construction, 17(3), 235–252. https://doi.org/10.1108/13664381211274353
Forcada, N., Macarulla, M., & Love, P. E. D. (2013). Assessment of residential defects at post-handover, (April), 372–378. https://doi.org/10.1061/(ASCE)CO.1943-7862
Forsythe, P. J., & Forsythe, P. J. (2007). A conceptual framework for studying customer satisfaction in residential construction, (November 2014), 37–41. https://doi.org/10.1080/01446190600771439
Ghozali, I. (2015). Online public access catalog - AILiS-Airlangga Integrated Library Systems. Semarang: Badan Penerbit Universitas Diponegoro.
Josephson, P., & Hammarlund, Y. (1999). The causes and costs of defects in construction A study of seven building projects, 681–687.
Kasi, Z. K., Mahar, W. A., & Khan, J. F. (n.d.). Structural defects in residential buildings : A study of Quetta , Pakistan.
Kuo, Y., Chou, J., & Sun, K. (2011). Expert systems with applications elucidating how service quality constructs influence resident satisfaction with condominium management. Expert Systems With Applications, 38(5), 5755–5763. https://doi.org/10.1016/j.eswa.2010.10.057
Latan, H., & Ghozali |, I. (2012). Partial least squares : konsep, teknik dan aplikasi SmartPLS 2.0 M3. Semarang: Badan Penerbit Universitas Diponegoro.
Milion, R. N., Alves, T., & Paliari, J. C. (2016). Impacts of defects on customer satisfaction in residential, (September 2017), 43–52.
Olanrewaju, A. A. L. (2012). Quantitative analysis of defects in university buildings : user perspective. https://doi.org/10.1108/20441241211280909
Salim, N., Salleh, N., & Zahari, N. (2018). Design failure affecting maintenance management on public higher education institution in Malaysia Nuzaihan. Cluster Computing, 00122, 1–9. https://doi.org/10.1007/s10586-017-1604-y
Savitri, E., Ignatius, M., Budihardjo, A., Anwar, I., & Rahwidyasa, V. (2007). Indonesian apartment: Design concept lifestyle. Indonesian Apartment: Design Concept Lifestyle. https://doi.org/10.1207/s15328031us0304_4
Suffian, A. (2013). Some common maintenance problems and building defects : our experiences. Procedia Engineering, 54, 101–108. https://doi.org/10.1016/j.proeng.2013.03.009
Sweis, G. J., Imam, R. M., Kassab, G. M., & Sweis, R. (2013). Customer satisfaction in apartment buildings: The case of Jordan. Life Science Journal, 10, 237–245.
Tedong, P. A., Sarip, A. G., Musa, Z. N., Azriyati, W. N., Aziz, W. A., Zyed, Z. A. S., … Aini, A. M. (2020). Vertical living satisfaction of homeowners in a medium-cost residential building in Klang Valley, Malaysia. https://doi.org/10.1108/JFM-01-2020-0004
Waziri, B. S. (2016). Design and construction defects influencing residential building maintenance in Nigeria. Jordan Journal of Civil Engineering, 10(3), 313–323. https://doi.org/10.14525/JJCE.10.3.3605
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Published
2021-04-30
How to Cite
Purwantoro, A. A. T., Kwanda, T., & Njo, A. (2021). KEPUASAN PENGHUNI APARTEMEN DI SURABAYA TERHADAP RESPON MANAJEMEN DALAM MENANGANI KERUSAKAN BANGUNAN. Dimensi Utama Teknik Sipil, 8(1), 17–34. https://doi.org/10.9744/duts.8.1.17-34
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